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Terms & Conditions

Welcome to Plumber in New York City. These Terms and Conditions ("Terms") govern your use of our website located at https://plumberinnewyorkcity.com/ (the "Site") and the plumbing referral and dispatch services provided by Plumber in New York City (collectively, the "Services").

By accessing or using our Site and Services, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use our Site or Services.

1. Overview of Services

Plumber in New York City acts as a matching and referral service connecting consumers with independent, third-party plumbing contractors and service providers in the New York City area. We do not directly perform plumbing services ourselves. Instead, we facilitate connections between you and licensed or independent local plumbing professionals.

2. User Representations and Eligibility

By using our Site and Services, you represent and warrant that:

  • You are at least 18 years of age and possess the legal authority to enter into a binding agreement.

  • You have the legal authority to authorize repairs and service work at the property where plumbing services are requested.

  • All information you provide to us (including your contact information and service address) is accurate, current, and complete.

3. Connection to Third-Party Contractors

  • Independent Contractors: The plumbing professionals dispatched or referred through our network are independent contractors and not employees, agents, or representatives of Plumber in New York City.

  • Service Agreements: Any agreement for plumbing work, estimates, pricing, warranties, or guarantees is strictly between you and the third-party contractor who performs the service. Plumber in New York City is not a party to any service contract between you and the contractor.

  • No Endorsement: While we strive to connect users with qualified professionals, we do not guarantee, warrant, or endorse the work, licensing, insurance status, or reliability of any third-party contractor. You are encouraged to verify credentials, licenses, and insurance directly with the contractor before work begins.

4. Pricing, Estimates, and Payments

  • Quotes: Estimates and quotes provided over the phone or via the Site are estimates only and are subject to change upon physical inspection of the plumbing issue by the dispatched contractor.

  • Fees: Plumber in New York City may charge a dispatch or connection fee, or the contractor may collect fees directly. All pricing for actual plumbing repairs, parts, and labor must be agreed upon directly between you and the contractor prior to the commencement of any work.

  • Billing Disputes: Any disputes regarding billing, payment, or quality of work must be resolved directly with the plumbing contractor who performed the services.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Plumber in New York City, its owners, officers, directors, employees, and agents shall not be liable for:

  • Any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site or the plumbing services provided by third-party contractors.

  • Property damage, water damage, incomplete work, delays, or failure to perform services by any referred contractor.

  • Any personal injury or property loss resulting from the actions or omissions of third-party contractors dispatched through our network.

Your sole and exclusive remedy for any dissatisfaction with the Site or Services is to discontinue using the Site.

6. Disclaimer of Warranties

The Site and Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Indemnification

You agree to indemnify, defend, and hold harmless Plumber in New York City and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your interactions with any third-party plumbing contractor.

8. Intellectual Property Rights

All content, design, text, graphics, logos, button icons, images, and software code on the Site are the property of Plumber in New York City or its content suppliers and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or republish any material from this Site without our prior written consent.

9. Privacy Policy

Your use of the Site is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

10. Modifications to Terms

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be posted directly on this page with an updated "Last updated" date. Your continued use of the Site or Services following the posting of changes constitutes your acceptance of such changes.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the state or federal courts located in New York County, New York.

12. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us: